Money Back Guarantee/Refund Policy
Return for Refund:
Online purchases for refund must be returned within 30 calendar days from purchase date and must be new, unused and contain all original packaging and accessories. Returned merchandise must be shipped at the cost of the customer back to Betterestore.com to qualify for refund. All items returned for refund are subject to a 15% restocking fee.If the item is defective, the return will not be subject to the restocking fee and will be provided a shipping label at our cost subject to confirmation that the item received is defective.
* Replaced unit can not request for refund.
* Refund process will take about 21 business days.
Return for Replacement:
Online purchases for replacement must be returned within one year from purchase date and must be new, unused and contain all original packaging and accessories. Returned merchandise must be received at the Betterestore.com warehouse to qualify for replacement only if the same item is still available at that time.
Products received defective should be returned within 15 days for exchange. Products must be in the condition customers received them and in the original box and/or packaging. Products disassembled by customers are disqualified for this benefit. Once the product is received and inspected by the warehouse staff (usually within 2 business days), Betterestore will process exchange immediately. Betterestore will provide free two way pre-paid domestic return shipping for exchange of products received defective. You must contact service@betterestore.com to receive the return shipping label. If you choose to ship the products back on your own, Betterestore.com will not be able to provide the refund of the shipping.
Physical damaged in transit:
Physical damages in transit must be reported within 48 hours of receipt with photo documentation of the damages to qualify for shipping damage claim. Betterestore will provide free two way pre-paid domestic return shipping for exchange.
Order cancels/Refused Shipments:
Once order was shipped, it can't be canceled.
Security & Privacy
Security is our number one priority. All on-line transactions are sent through our secure server.
Betterestore.com respects your privacy. We will not under any circumstances sell or release your information to anyone except as outlined in our privacy policy. All of the information obtained from our web site will be used for processing purposes only.
If you have any questions or concerns about Betterestore.com's security practices, you can send us an email at service@betterestore.com.
Registration
To log into your account, you must first complete the registration form. During registration, you will be required to provide your contact information, which includes your name, e-mail address, telephone number and street address. This information is used to provide you with important Betterestore.com services such as automated order status updates via e-mail.
Choice/Opt-out
We will send regular customer communication newsletters. For customers who wish to opt-out and stop receiving Betterestore.com special offers and related news, they can send e-mails to service@betterestore.com with a request to be removed.
Last Update
The Privacy Policy contained herein became officially effective March 1, 2009.
